Shipping Methods

Our orders are generally sent out via Royal Mail within the UK.

Depending on your purchase, shipping times will vary.  For all items that are held in stock, without any personalisation, we will usually dispatch within 2-4 days after placing the order.  

All of our personalised items, such as our keepsake and jewellery boxes, are made to order.  Therefore, after placing your order please allow up to 3 weeks for your order to be dispatched. 

Our delivery charges are generally based on UK delivery addresses. We are happy to accept orders for dispatch to many destinations outside of the UK but please note that an additional charge will be incurred.  We are happy to provide a delivery charge estimate for you before you place your order or we will confirm the additional charge after the initial order request if one applies to your order.   You can email to request a specific price for dispatch outside the UK.


Easy Returns & Exchanges

We hope you will be really pleased with your purchase from The Pink Pheasant.

As our keepsake boxes are made to order we regret that orders are non-returnable unless they are faulty or damaged. Should this be the case please notify us by email to within 7 days of delivery to arrange the return. Items must be returned within 14 days of delivery in their original packaging. Please obtain proof of posting.

In such circumstances, once the item is received back by us we will provide an exchange, if this is possible, or refund to cover the cost of the return postage, if the item was faulty or damaged, as well as your original purchase amount for the item.

To return your item please send to: The Pink Pheasant, The Old School House, Netton, Salisbury, Wiltshire SP4 6AW. UK